- SHIPPING & DELIVERY
Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.
Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.
Shipping addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).
| STANDARD | PRIORITY | OVERNIGHT | INTERNATIONAL | |
| Package arrives 5 to 7 business days after processing if ordered by 12:00 noon (PST). | Package arrives 2 to 3 business days after processing if ordered by 12:00 noon (PST). | Package arrives the next business day if ordered before 12:00 noon (PST). | Order should arrive 3-9 business days after processing. Flat rate does not include duties and taxes. | |
| MERCHANDISE TOTAL * | ||||
| Up to $200 | $16 | $26 | $33 | $80 (flat rate) excludes duties and taxes |
| $200.01—500.00 | $21 | $31 | $38 | |
| $500.01—1000.00 | $29 | $39 | $46 | |
| Over $1000.00 | $34 | $44 | $51 | |
| *before tax and additional charges |
Return Policy
- Jewelry can be returned and a refund will be issued under the following conditions:
- An email must be sent to customer service notifying the Company of the customer’s decision to return the jewelry, including the reason for the return.
- Returns will be processed in coordination exclusively with our customer service representatives.
- The jewelry must be returned to the company within 30 days of the date that the order is placed. Items must be returned in their original condition and packaging. Items not in this condition will not be accepted.
- After the returned jewelry is received and inspected, if the item is found to be in its original condition and in its original packaging, the customer will be refunded in the amount of the original order, with a deduction of 10% of the value of the item.
- Refunds will be processed up to 3 business days from the day the jewelry is received at our office.
- If you paid with a credit card, the refund will be processed on the original credit card used for the purchase
- If you paid through PayPal, your PayPal account will be credited.
- It is not possible to return jewelry that has been altered or repaired, if these changes were not made by the Company.
- “Cancellation of a transaction in accordance with the regulations Consumer Protection (Cancellation of a Transaction) , 5741-2010 and the Consumer Protection Law, 5741-1981”.